Florence carer helping an elderly woman

Case study: Barchester

Learn how general manager Maria Anghelide uses Florence to boost continuity of care at Barchester's Melbourn Springs care home.

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About Barchester

Barchester runs more than 250 residential and nursing care homes and seven hospitals in the UK and employs over 17,000 permanent staff.

With a large percentage of facilities receiving “good” or “outstanding” CQC ratings, Barchester is committed to providing high-quality care.

The challenge

Melbourn Springs is a busy place, offering supportive and stimulating dementia care, residential care and respite stays for older adults.

When permanent staff members cancel shifts at the last minute, general manager Maria needs to find reliable nurses, care assistants and support workers quickly.

Maria Anghelide shares…

“My role at Melbourn Springs is busy and diverse. I work with patients, families and the community, conduct audits, prepare for inspections, maintain proper staffing levels, and much more."

“Every day is different, so I have to adjust my to-do list as soon as I arrive in the morning."

“We use Florence to find extra staff and fill shifts cancelled at the last minute. We’ve had great feedback about Florence nurses, care assistants and support workers from our residents and permanent staff.”

Maria Anghelide

The advantages of Florence

“Florence isn’t like a traditional agency. With my previous agency, I’d call and they’d assign me a nurse or care assistant. I wouldn’t always know who to expect.”

“With Florence, I can see the care professional’s profile in advance – how many hours they’ve worked, how many shifts they’ve cancelled, and other information. That’s a really good thing.”

“I can save Florence Favourites and schedule the same person over and over again, which improves continuity of care. Overall, I’d say Florence makes my job a lot easier.”

Personal service

“If I need to book staff, Florence is my first and only choice. I never have any trouble contacting my account manager, and always get the help I need."

"I can’t praise Florence enough.”

Florence staff member

"It's nice to know that when you need help with staffing, you can rely on Florence."

Maria Anghelide, Barchester

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Florence can help you schedule your own staff first, fill shift gaps with reliable agency staff, and provide essential training.
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