Florence diversity and inclusion report 2022

Case study: Majesticare

How Majesticare went from 20 minutes to 20 seconds to fill a shift with Florence

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About Majesticare

Founded in 2000, Majesticare is an award-winning UK-based care organisation.

Operating three homes in the Midlands and the south of England, Majesticare provides residential, nursing and dementia care, as well as respite care services.

Majesticare's issue: time spent filling shifts

Before using Florence, Majesticare supervisors filled shifts manually. With a range of full-time and part-time staff on their books, managers had to juggle people’s schedules and sort out last-minute cover at the drop of a hat.

Angela Boxall, COO, explains...

“One of the biggest issues was trying to find cover when people called in sick shortly before the beginning of their shifts,” says Majesticare COO Angela Boxhall.

“When we have to stop what we’re doing to find someone to fill a shift, it puts us in a dangerous position. We want to care for our residents rather than being on the phone.”

Angela Boxall

Searching for a better way

To give clients the best possible care, Majesticare had to find a way to cut admin time.

Angela spoke to several vendors at care shows, but found their shift-filling solutions complex and difficult to understand.

“Nothing seemed quite right,” says Angela.

“Even simple solutions felt complicated – and none of them met our needs. But then we heard about Florence.”

A lack of time is the biggest issue for the whole healthcare sector.

Finding a fix with Florence

Angela signed up with Florence after a quick demo in July 2021, and she’s never looked back.

“I’d been searching for something like Florence for a while,” she says.

“We implemented the system right away after signing up, then rolled it out at every Majesticare care home.”

For Angela, one of the biggest benefits to using Florence is the time she and her staff have gained back.

“We’ve all gained a few more hours in the day,” she says. “I can communicate with everyone in just one text - it takes 20 seconds now rather than 20 minutes on the phone.”

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"What I love most about working with Florence is the honesty, transparency and communication, which has been there from the start.”

Angela Boxall, COO

No tech skills needed

Since using Florence, Angela feels that people in her care homes are safer and receive better care.

“Our staff can actually do what they’ve been hired to do,” she says, “so it’s definitely had a positive impact on the business.”

After Angela signed up with Florence, the onboarding team gave her staff full training.

“The people who work in our homes aren’t tech-savvy, but the Florence team made everything really clear. We have a real partnership with Florence, which is lovely.”

Filling shift gaps in seconds

Before Angela and her team found Florence, they spent hours each month filling shifts and solving staffing problems.

These days, they can communicate with team members quickly and efficiently and fill scheduling gaps in seconds.

I’d recommend Florence to anyone – and I’d definitely give it a 10.

Making care teams' lives easier

Angela feels that Florence has made her life easier.

“My job is to keep people happy – staff, residents and their families,” says Angela.

“Now we have more time to create an outstanding space to care for people.”

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Florence can help you schedule your own staff first, fill shift gaps with reliable agency staff, and provide essential training.
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