How Majesticare went from 20 minutes to 20 seconds to fill a shift with Florence
“One of the biggest issues was trying to find cover when people called in sick shortly before the beginning of their shifts,” says Majesticare COO Angela Boxhall.
“When we have to stop what we’re doing to find someone to fill a shift, it puts us in a dangerous position. We want to care for our residents rather than being on the phone.”
Angela signed up with Florence after a quick demo in July 2021, and she’s never looked back.
“I’d been searching for something like Florence for a while,” she says.
“We implemented the system right away after signing up, then rolled it out at every Majesticare care home.”
For Angela, one of the biggest benefits to using Florence is the time she and her staff have gained back.
“We’ve all gained a few more hours in the day,” she says. “I can communicate with everyone in just one text - it takes 20 seconds now rather than 20 minutes on the phone.”
Angela Boxall, COO
Since using Florence, Angela feels that people in her care homes are safer and receive better care.
“Our staff can actually do what they’ve been hired to do,” she says, “so it’s definitely had a positive impact on the business.”
After Angela signed up with Florence, the onboarding team gave her staff full training.
“The people who work in our homes aren’t tech-savvy, but the Florence team made everything really clear. We have a real partnership with Florence, which is lovely.”
Before Angela and her team found Florence, they spent hours each month filling shifts and solving staffing problems.
These days, they can communicate with team members quickly and efficiently and fill scheduling gaps in seconds.
Angela feels that Florence has made her life easier.
“My job is to keep people happy – staff, residents and their families,” says Angela.
“Now we have more time to create an outstanding space to care for people.”
