How Radius went from paper rotas to simple, sustainable online scheduling.
“We'd computerised several processes, but there was a big reliance on paper for rotas,” says Fiona, Director of Care and Support.
“Regulators would check them during inspections to see if we had adequate staffing levels in line with requirements.”
Paper rotas were hard to share. Scheme managers had to scan schedules in and email them whenever they had a shift to fill - a needlessly time-consuming job.
Radius joined Florence shortly before the pandemic began.
Fiona found Florence very easy to implement. “It seemed too good to be true,” she says, “but Florence gave us everything we needed."
Fiona McAnespie, Radius Housing
“When we push the shifts out on a Friday, Florence workers can see them alongside our permanent staff,” Fiona explains, “so we can fill schedules straight away. It makes life so much easier and less stressful for our managers.”
“When we found Florence, we were looking for a rota solution we could use remotely,” says Fiona, “but we also got Florence Academy."
"Some really good courses are available [for staff], which people can complete online at home or at work. We’ve been very impressed.”
According to Fiona, the best thing about working with Florence is the team. She particularly appreciated the onboarding process and one-on-one training given to users new to electronic scheduling.
“Florence is people-focused, simple and honest,” she says. “They didn’t bother managers who were flying along and learning the system. But they could spot people who were unsure and set up bespoke training for them. I thought that was great.”