Florence user using the app on the go

Case study: Vida Healthcare

Here’s how Florence supports Vida Healthcare roster coordinator Gabriella Zahariev with continuity of care.

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About Vida Healthcare

Dementia care specialist Vida Healthcare offers residential and nursing care, as well as day care and respite services.

They support people living with a range of conditions, including Alzheimer’s disease, vascular dementia and dementia with Lewy bodies.

They’re also one of the few homes in North Yorkshire to offer care for early-onset dementia and younger people with memory loss.

The challenge

Like many providers across the country, Vida Healthcare had trouble finding, sourcing and retaining workers with specialist skills. 

“Getting the right cover at the right time is my main focus,” says roster coordinator Gabriella Zahariev. “My biggest challenge is sourcing workers who are specialised in dementia care.”

Gabriella Zahariev shares…

“We mainly use Florence to cover our nurse shifts, as we’re fully staffed care assistants,” says Gabriella. “The nurses we choose with Florence always have the right skill sets.”

"I find the platform super easy to use – it’s brilliant,” she explains. “I saw a very quick demo video and didn’t struggle to post or book shifts, and I didn’t need further training, which was great.”

Gabriella Zahariev
Florence worker using the app

Praise for Florence nurses

“I like the auto-favourite feature,” says Gabriella. “When you find the right worker, it’s very important to get them back whenever possible, to preserve continuity of care – especially in a dementia care setting.”

“I’ve built a list of your nurses that have taken the time to understand us and enjoy working for us, and I invite them back regularly.”

Quick and easy to use

“The Florence platform is so easy to use, so I haven’t had to ask for any more training,” says Gabriella. “

It’s saved me loads of time – and I don’t have to call anyone. I can just post my shifts. It’s so convenient.”

Florence Team

Personal service and support

“What I like most about Florence is that although you’re an online platform, I can still speak to one of your team members if I need support filling shifts,” says Gabriella.

"It’s great to have someone I can go to directly if need be.”

“When you find the right worker, it’s very important to get them back whenever possible, to preserve continuity of care."

Gabriella Zahariev, Vida Healthcare

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